FAQs – Carolina Dandy
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FAQs

Frequently Asked Questions

How long does it take for my order to ship?

Due to the personalization of each order, please expect your order to ship in 7-14 business days. In the event of a sale or peak shipping seasons, shipping times may be delayed up to 2-3 weeks. Look for an announcement bar at the top of the site for extended shipping notice. Also, from time to time, a product maybe backordered with the vendor. If this is the case, we will notify you as soon as possible with an estimated shipping date. You are never bound to a backordered item and may cancel your order.

 

How long does shipping take?

If you chose First Class Mail at checkout, USPS estimates 2-5 business days (excludes weekends). If you're order is shipped Priority Mail, USPS estimates 1-3 business days. 

 

How can I track my order?

Once your order has shipped, we will email you a shipping confirmation email. Inside is your tracking number. You can check that number for updates. Please note that it can take up to 24 hours for a tracking number to 

 

What is your exchange/return policy?

Due to the personalized nature of each product, all sales are final. Please reach out at anytime to ask any questions you may have prior to purchasing- we are here for you! Also, double check your personalization details before checkout to ensure that everything is correct.

 

Do you offer international shipping?

Not at this time.

 

How can I contact you?

Please reach out anytime! Email us at Hello@Carolinadandy.com or click the "Message Us" Facebook Messenger button on the bottom right corner. We pride ourselves on promptly responding to all questions and inquires.

 

Can I change my order?

Depending on the turn around time here, it may not be available, as we try our best to put your order into production as soon as it is received. Please email Hello@Carolinadandy.com or message us via the "Message Us" link in the bottom right hand corner and we will do our best to accommodate your changes.

 

How do I change my shipping address once my order is placed?

Reach out to customer care at Hello@Carolinadandy.com and we'll be happy to help.

 

Do you take custom orders?

Yes! Please email Hello@Carolinadandy.com. We'd love to hear what you have in mind!

 

 

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