Customer Care

CUSTOMER CARE

Here you will find everything you need to know about shopping online with Carolina Dandy.

Quick Links:

Got a question? Find your answer here!

Need to reach out? Contact us here!

 

MONOGRAM FORMAT

All gifts will be monogrammed in the order in which you enter the initials.  Letters will not be rearranged so place them in first, LAST, middle order in the text box. If you would like them in a different order please note at checkout, because middle initial will be larger unless otherwise stated. What you enter is exactly how it will be embroidered.  Please double check what you have entered before you complete your purchase to ensure that the initials are correct.

 

SIZING

Have a question about product sizing? Please first refer to the product description, as we try to note how each piece runs and include a size chart. If you have further or specific questions regarding size and fit, please don't hesitate to send a quick email to Hello@Carolinadandy.com.  We want to help you select the best fit for you!

 

REVIEW ORDER DETAILS

Please, please review every detail of your order BEFORE submitting.  All orders will be personalized as the order form indicates. Please make sure you fill in every blank and select any item needed from a drop down. Carolina Dandy is not responsible for customer error in ordering.  Review your order details before adding to your cart, as well as before submitting your order. No refunds or replacements will be given for any customer error in providing order details.

 

PRODUCTION

All orders are custom made after payment has been received.  Orders will be completed in the order in which they are received.  Our production times varies per product, but our typical turn around time is between 7-14 business days.  This excludes Saturdays and Sundays along with any holiday.  During our busy seasons, production may take up to 3 weeks. There will be announcement on our site when product times have been extended.

*Our filigree jewelry collection has a production time of 21 days. Production times for specific pieces is noted in each product description.

If you have any further questions about your order, please don't hesitate to reach out to Hello@Carolinadandy.com. We will be happy to answer any questions you may have.

 

SHIPPING

Carolina Dandy ships via USPS and occasionally UPS/FED EX.  The USPS recommends allowing up to 5-7 business days for you to receive your package after it has been shipped. All orders will receive a tracking number.  Carolina Dandy is not responsible for delays in shipping.  Once it leaves the shop it is out of our control.  No refunds will be given for the delay in shipment once the order leaves our shop.  

If your order has not arrived, yet the package status states delivered, please check with the carrier to first inquire about your package.  Then, check with neighbors, roommates, landlords, and the office at your apartment complex.  Carolina Dandy is not responsible for any lost or damaged packages, so if your order still cannot be found, please reach out to Addison at Hello@Carolinadandy.com.  We cannot replace your item for free, but can extend a 25% off discount for a replacement.  

 

RETURNS

Due to the personalized nature of each item, we do not accept returns unless there was an error on our part.  Review the monogramming details that you enter before checkout.  All initials are embroidered in the order in which they are entered from left to right.  If you have questions about your personalization, please contact us via our contact page or email directly at Hello@Carolinadandy.com.  Refunds/Returns/Exchanges will not be offered for your errors in our monogramming instructions.

 

CANCELLATIONS

Due to the custom nature of our products cancellations are not possible.  Often times production begins immediately after receiving your order in our system. 

 

 

 

***All items are for personal use only.  You may not use items for commercial, resale, or wholesale purposes, with or without profit.  You may not place images of Carolina Dandy's work on your website, blog, etc for personal use, commercial use, or promotion of your own company without written permission from Carolina Dandy.  If permission is granted, you must credit Carolina Dandy and link visitors back to our site.  Carolina Dandy retains the copyright to all photos and text unless otherwise specified.

Sale

Unavailable

Sold Out